Konnect/Loop iPad Lighting Troubleshooting

Updated on Aug 14, 2023

If the lighting iPad in Loop or Konnect is not working properly, please select one of the situations below for troubleshooting steps.

iPad will not turn on

If this describes your situation, please refer to the article: iPad will not charge/turn on

iPad is on, but will not control the lights

Start by Restarting the iPad.

If restarting the iPad did not resolve your issue, please click HERE to learn how to restart the RedPark, which is the first component in connecting the iPad to the lights.

iPad is on and controls the lights, but the lights are acting weird

Watch the walkthrough video here!

If the issue persists after these steps, please submit a Help Desk Ticket for further help!

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