IT Support Knowledge Base

Create a new household

Updated on

This article outlines how to:

  • Enter a new household
  • Add family members and visitors to a household
1. Search thoroughly before entering a new household.

We've written a helpful article that outlines How to search for a person or household.

When using Name, it's best to only enter the first few letters of the first and last name. The exception is common names like Jones, Smith, Thomas - enter the entire name.

You can click the Name dropdown arrow to use additional search options:

  • Key Tag number (select Email)
  • Phone number (last 4 digits)
  • Email address
2. Add a new family.

You will know a family or household needs to be added when the search results are empty.  Please search by more than one criteria before adding

a new family. (phone number, email, etc)

  • Click the People icon in the left side menu.
  • Select New Family.

Enter the new household.

  1. Begin with the head of household, then spouse and children. (Please use Adult as the Role for the parents in the household).
  2. Enter Connection Status as Attendee.
  3. Enter their Gender when available.
  4. Enter their Birthdate.
  1. Select the Campus.
  2. Enter their Marital Status (if known).
  3. Enter their Address. (*Enter the country when available).

Click Add Person on the left side of the screen to add additional family members.

  1. Select Adult for a spouse.
  2. Select Child for family members of the household.
  3. Select Visitor for guests or relatives not normally in the household.
  4. Enter Grade for any Child entered. Grades begin with Kindergarten.  

Click Add Person to add additional family members.

Click Next if all family members have been added.

On the next page, you can add communication values such as Phone and Email.

  1. Enter Phone numbers and Email addresses.
  2. Click Next when complete.
NOTE: AS OF JAN 2020, DO NOT ADD A KEY TAG NUMBER.  KEY TAG NUMBERS ARE ADDED AUTOMATICALLY WHEN THE FAMILY CHECKS
IN TO SERVE OR CHECKS THEIR KIDS IN TO ATTEND LIFEKIDS
Click to copy
3. Enter a Key Tag number to the family.

RMS currently calls the Key Tag # an Alternate ID.  This will be changed to Key Tag in the future.

Note: Key Tag numbers can only be added to one Adult*. We suggest putting the key tag on the head of household as it will allow any family member to check-in at any ministry.  

*The exception is a Switch Student who can have their own key tag number.

RMS automatically adds a random key tag number and these will work.

  1. Click Finish to save household.
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Next Article Enter a New Family Registration Card
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