The blue screen is a normal way for the projector to tell you it does not have a video signal to display. There are several steps to take to identify where the issue is and hopefully resolve it as quickly as possible.
Please try these steps before getting the lift out; most of the time we can solve the issue without a lift or ladder.
Follow these steps to Isolate the issue:
Look around to ensure that all other devices that are supposed to receive the same signal have the appropriate signal. Lobby TVs, Stage TVs, and other projectors may be the devices to take a look at. In the LifeKids areas, the supporting confidence monitor on the wall may be a good place to look.
Check to ensure the projector is on the correct input by pressing the appropriate source button on the remote.
In the Auditorium, the correct source is "SDI".
In Loop and Konnect, the correct source is "HDMI".
With the exception of the Fort Smith Auditorium, which is using the HDMI input.
If you cannot find a remote to use, please refer to our article, "Epson Web Walkthrough," which will explain how to change the source from the web interface.
Please Be Careful: These settings do not normally or accidentally change, so please only check these settings.
This does not apply to Loop or Konnect.
1. Open the Dashboard Application.
2. Click on "Switchboard" in the top toolbar.
3. Click the Words: "[Campus Code] Router."
4. Select the Output Source.
Select the row labeled for the projector having issues under the output source column. (A)
5. Select the Input (Source)
First click MD Vid or Router under the Levels Tab (B).
The select the appropriate input source (C).
Some Projectors on the Ross Switcher may not have Program (PGM) as their source. Please see the image above for a reference of sources in the right-hand column that may be the correct input source.
If the sources are correct, please call the Tech Help Desk for further assistance: (405) 216-2846.