Stage Display Troubleshooting | Video Troubleshooting | IT Support Knowledge Base

Sometimes ProPresenter and the stage display have some trouble talking. This article will provide steps that can help to get signal back to the stage display.

What does the "S.D./CAM" preview on the multiview tv display?

***The multiview TV is the TV right in front of the Ross video switcher.***

Was last weekend a Baptism weekend?

Verify router patching using Ross DashBoard

Open the Dashboard Application

This application should be in the desktop dock on the ProPresenter computer. If not, just look in the applications folder for "dashboard".

Double Click the word Switchboard

Click on the router name. E.g. "NOC Router"

Select the row labeled SW IN 7 under the Output column

Select the row labeled "SW IN 7" under the Output column

Click the button on the Input column for STG DISP

Verify the SW IN 7 is set to STG DISP

Did that bring signal back to the stage display?

Call for help!

Please reach out in TEAMS, using the weekend support 911 channel, or call the Tech Helpdesk at (405)-216-2846.

Is Lyntec power turned on?

Verify router patching using Ross DashBoard

Open the Dashboard Application

This application should be in the desktop dock on the ProPresenter computer. If not, just look in the applications folder for "dashboard".

On the Left - Open Router Utilities

Double Click the word Switchboard

Click on the router name. E.g. "NOC Router"

Verify the WP IN 13 is set to STG DISP

Did that bring signal back to the stage display?

Call for help!

Please reach out in Teams, using the weekend support 911 channel, or call the Tech Helpdesk at (405)-216-2846.

Please hit the LynTec ON button found on a video rack and wait for the system to power up

1. After the system is fully powered on(indicated by a SOLID green LynTec ON button), restart the propresenter application.

Did that bring signal to the stage display?

Call for help!

Please reach out in TEAMS, using the weekend support 911 channel, or call the Tech Helpdesk at (405)-216-2846.

Restart the ProPresenter application

Did that bring signal back to the stage display?

Please try a whole LynTec reboot!

If you are unsure of how to shut lyntec off and turn it back on, please ask your Worship Pastor for some help!

While LynTec is rebooting, restart the computer as well.

Did that bring signal back to the stage display?

Call for help!

Please reach out in Teams, using the weekend support 911 channel, or call the Tech Helpdesk at (405)-216-2846.

Verify that display mirroring is turned off

1. Open System Preferences

Click on the apple in the top left hand corner of the desktop and select system preferences from the dropdown list.

2. Click on "Displays"

3. Click "Arrangment"

4. Verify that "Mirror Displays" is not checked.

Are we working with ProPresenter 6 or ProPresenter 7?

Verify that Stage Display is "enabled" in ProPresenter 6 Preferences

1. Open Preferences by hitting Command/Comma(⌘,) on the keyboard at the same time.

The preferences window can also be opened by clicking on "ProPresenter 6" in the top right hand corner fo the screen, followed by selecting preferences in that dropdown menu.

2. In the preferences window, select Displays, as shown below

3. Verify that "Enable Stage Display" is checked

Was the "Stage Display enable" box checked?

Uncheck Enable Stage Display and re-check the box

Doing this may seem a bit redundant, but we promise, it has solved this issue in the past!

Did that bring signal back to the stage display?

Let's try to trick ProPresenter by re-assigning the Stage Display output.

1. Click on the Purple SD and drag it over to another computer output.

2. Click on the Purple SD box and DRAG it back to the proper computer output.

Did that bring signal back to the stage display?

Call for help!

Please reach out in TEAMS, using the weekend support 911 channel, or call the Tech Helpdesk at (405)-216-2846.

Let's try to trick ProPresenter by re-assigning the Stage Display output.

ProPresenter 7 content coming soon!