If the Roku unit stops working altogether please try these steps:
Try restarting the unit
To restart, follow these steps.
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart
If restarting wasn’t successful please submit a HelpDesk ticket
Online Ticket Submission: http://help.lifechurch.tv
E-mail: [email protected]
Telephone: x 3000 or (405) 216-7151
If broken, steps to getting a replacement
Submit a HelpDesk ticket
Inform the HelpDesk that you have a broken unit. If this is near an experience time, call 405-265-4357 (HELP) or x3000.
This is very important, even if you have a back-up unit at your campus we need to know so that we can follow the proper procedures and also get a replacement unit.
You may have a back-up unit already at your campus.
HelpDesk will be able to check if you have a back-up unit at your campus and help you locate it and set it up.
If no back-up unit is currently at your campus, IT will send you a new unit.
Or in the case of an emergency will help you figure out the proper way to acquire a new unit and add it to our asset management system.
Once received, replace broken unit with new unit and then perform a manual update.
Here are instructions to perform a manual update.