What is Mobile Check-in?
- Inside the LC App we have added the ability to pull up your check-in barcode and scan it anywhere you would check-in; checking in a child or checking-in to serve.
- In order to use this feature in the Life.Church App you have to be signed in with your Life.Church Account.
- Barcodes will be automatically created for attendees who sign into the LC App
- Barcodes in the LC app are no longer tied to physical key tags given at the campus
- In order to use this feature in the Life.Church App you have to be signed in with your Life.Church Account.
How do I get it on a phone?
- Download the app - http://life.church/app
- Create or sign in to your LC account in the app
- Make sure the email address being used in unique to the individual. Sharing an email address may create a duplicate or link to the wrong individual.
How does an attendee sign in?
Attendees have several option so sign into their account:
- Apple
- Unique sign in they create with their email address
Handling multiple Life.Church accounts
How:
- If a new Life.Church account is created using an email we don’t currently have connected to that user, the system will create a new (duplicate) Life.Church Account and Rock profile for them.
- After this, until their new Accounts are merged, their barcode will work but may not have their entire profile, requirements, or family members.
What does this mean:
- If a user a has a Rock Profile and/or Life.Church Account with the email [email protected] and they forget this or use a different authentication method (Email, Facebook, Apple, & Google are the 4 options we give) that is using [email protected] then our system has no way to know this is the same person, so it creates a new account for them. Until their accounts are merged, the new barcode will only be associated with this new account.
How to resolve:
- If you suspect that a user has created a separate account :
- Follow the merge request instructions: http://itsupport.life.church/m/85715/l/1014416-request-a-merge-for-possible-account-duplicates
Troubleshooting
There are 3 main steps to troubleshooting now:
- What do I do if the Visit Guest Services Screen is there?
Have the attendee sign out and back in to the LC App. This will resolve most of the recent problems.
- This will ensure the connection between their Life.Church Account and Rock is created.
- It may take up to a minute for the barcode to appear in the app. They can simply go back to the check-in page in the app after a minute.
- What happens if the barcode pulls up no family or doesn’t allow them to check-in to volunteer and I know they have a group assignment?
This will most likely be caused by the creation of a duplicate account. If the attendee signs in with a new email or using a different method (Google or Facebook), it may create a duplicate account.
You will need to submit a merge request to resolve the issue.
- Anything else
If you have tried the above steps and still need help, help the attendee open a support ticket in their app by
- Clicking the profile image in the upper-right hand corner
- Clicking App Support
- Filling out the fields
- Clicking Send